Frequently asked questions

What do I get?
A six-week story told through six letters. One purchase covers the full set - including postage.

When does my child’s set start?
We post twice weekly, and all letters are sent first class. Time to receive the first letter can vary, depending on the timing of your purchase and your location. Your six letters will be sent the same time each week. Because of this, once you receive the first letter, the following five should arrive at a similar time each week thereafter.

How much does it cost?
US$39 for all six letters. USPS first class postage included.

Is it a subscription?
No. It’s a one-time purchase that sends six weekly letters.

Which ages are the characters for?
Captain Pong 9–12, Zig the Whizzbot 8–11, Princess Thistle 7–9.

What do you personalise?
We print your child’s first name in every letter (and full name on the envelope).

How do I tell you where to send the letters?
At checkout, we ask for your shipping name/address - these are the details we use for the envelope. We also ask for the child's first name, which will be used inside the letter (Dear.....)

Can I change my delivery address after I've placed my order?
Yes—if your set hasn’t been sent to print yet. Email help@epicletterclub.com with your order number.

Do you ship outside the US?
US only from this site. We have a UK website for UK customers https://epicletterclub.co.uk/

What if something goes wrong (damaged or missing)?
We’ll reprint and post a replacement at no extra cost.

Returns?
We do not need you to return any letters to us. If you have any problems you can email help@epicletterclub.com with your order number.

How do I pay?
Checkout via Stripe with Apple Pay, Google Pay, or major debit/credit cards.

How do you use my data?
We only use details to personalise and deliver your letters. See our Privacy Policy for full info.

Still need help?
Email help@epicletterclub.com.